We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Returns will be accepted when:
- Items were purchased in the last 30 days.
- Proof of purchase is provided.
- Garment is in original condition, including unworn and unwashed (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done).
- Items are in their original condition and their original packaging.
Please allow time for your return to reach our fulfillment center. Please note due to current delivery delays as a result of COVID-19, it may take 4-6 business days for your return to reach us.
Cost of returns
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse. Please ensure to take note of any return post tracking numbers as a reference.
Refunds will be processed once a return has been received at our warehouse and reviewed by the customer care team. We’ll send you an email after your items have been reviewed, which may take 2-3 business days.
Refunds will be processed via your original payment method. Below are refund time estimates:
- Credit card refunds will be visible within 1-5 business days depending on your financial institution.
- PayPal refunds will be processed in your PayPal account 1-2 business days after we receive your returned item.
- Afterpay refunds will be processed in your Afterpay account 1-2 business days after we receive your returned item.